Shipping
Where We Ship From
Domestic and International are separate products — not options on the same listing. Set Ship To so the catalog matches your destination. Each product ships from a fixed route; remedy rules differ — see Delivery Guarantee.
Domestic
Ships from within Australia, the UK, or the US when that domestic route is available for your address.
Usually the faster option once dispatched (often about 3–7 business days). Covered by Guaranteed Delivery.
International
Ships from our India warehouse — typically the best price when a domestic listing is not offered for your country.
Plan on roughly 10–15 business days depending on destination and carrier. Covered by the reship model (up to 3 attempts).
Domestic — AU / UK / US
When your Ship To country is Australia, the UK, or the US, matching Domestic products ship from within that same country (AU Domestic, UK Domestic, or US Domestic). If no domestic route exists for your address, those listings simply do not appear. Domestic orders use Guaranteed Delivery — if the parcel is not received, you do not pay for that order.
International — India
International products ship from India. Use this route for broad availability and usually the best price. There is no USA / Europe / India warehouse picker — origin is fixed per listing. International orders use the reship model: 1 original + up to 2 reshipments (3 attempts total).
How to see the right routes
Set your Ship To country so the catalog only shows routes that can fulfill your address. For Domestic vs International remedies, see Delivery Guarantee. Full policy wording: Our Shipping Policy.
Shipping & Delivery
Full Guarantee Shipping
Included — $0.00
Shipping is built into the listed price of every order. At checkout, eligible delivery addresses get Full Guarantee Shipping — Included ($0.00). There is no separate shipping fee. What happens if a parcel fails depends on origin — Domestic vs International remedies.
$0.00 at checkout
What you see on the product covers delivery. No per-warehouse shipping surcharge to juggle.
By origin
Domestic (AU/UK/US): Guaranteed Delivery — no payment if not received. International (India): up to 3 shipment attempts. See guarantee details.
US · UK · Australia
We currently accept shipping addresses in the United States, the United Kingdom, and Australia.
Requirements
- Eligible Ship To country — set your country in the header so checkout can offer Full Guarantee Shipping — Included ($0.00).
- Deliverable address — a complete shipping address in the United States, the United Kingdom, or Australia.
- One product, one route — Domestic and International are separate listings. Each ships from its stated route (in-country AU/UK/US or India); there is no origin picker at checkout.
Is shipping really $0.00?
Yes. On eligible orders there is no separate shipping line item — Full Guarantee Shipping is included in the product price.
Which countries qualify for included shipping?
United States, United Kingdom, and Australia. Confirm your Ship To country in the header before you shop so you only see routes that can fulfill your address.
What if my parcel does not arrive?
Domestic (AU/UK/US in-country): Guaranteed Delivery — once confirmed not received, you do not pay for that order. International (India): we reship — 1 original + up to 2 reshipments (3 attempts total). Details under Delivery Guarantee.
Delivery Guarantee
We share the risk — but Domestic and International are different remedies. Check your listing origin before you order.
Domestic — AU / UK / US
Guaranteed Delivery. If your in-country parcel is confirmed not received, you do not pay for that order. We make it right — no blanket 50% coupon substitute.
International — India
Reship model. One original shipment plus up to two reshipments — three attempts in total if a parcel is intercepted or confirmed lost in transit.
Conditions
- Domestic (AU / UK / US) — in-country listings only. Guaranteed Delivery: once non-receipt is confirmed, you do not pay for that order.
- International (India warehouse) — up to three shipment attempts total (1 original + 2 reships) under Full Guarantee.
- Stagnant tracking (7 days) — tell us with your order number and tracking so we can review it (especially on International routes).
- Mandatory reship (21 days) — on International routes, if tracking stays stagnant for 21 days from its last update, we reship even where our first read differed (counts toward the 3-attempt cap).
- How to claim — email [email protected] with your order number, origin (Domestic or International), and tracking details.
FAQ
What do I get if my Domestic parcel is not received?
Guaranteed Delivery — once we confirm the AU/UK/US in-country parcel was not received, you do not pay for that order. This supersedes the older “50% store coupon for everyone” wording.
What if my International (India) shipment is intercepted?
Contact us. On International Full Guarantee routes we send a replacement — up to three attempts total (1 original + 2 reships). If every attempt fails, see Our Shipping Policy for the next step.
When do you treat a parcel as lost?
We often confirm a hold within about a week of in-country arrival. At the latest, we treat a parcel as lost if one calendar month has passed since the last tracking update — even if it might still surface later. Domestic then follows Guaranteed Delivery; International follows the reship model.
How do I open a guarantee claim?
Email [email protected] (or Customer Support) with your order number, whether the listing was Domestic or International, and whatever tracking you have. We will take it from there.
Full terms live on Our Shipping Policy. Shipping is included on eligible orders — see Free Shipping. Origins: Domestic AUKUS vs International India.
