Our Shipping Policy

We ship to many countries. Your route is either International (from our India warehouse) or Domestic within Australia, the UK, or the US when that option is available.

Guarantee terms differ by route — International and Domestic are explained below, and the matching option is shown at checkout for your Ship To country.

Nothing. Shipping is included — no separate shipping charge at checkout.

We keep pricing clear: what you see covers delivery to your door.

International orders: one original shipment plus up to two free reshipments (three attempts in total) if a parcel is lost or seized.

Domestic orders in Australia, the UK, or the US: Guaranteed Delivery — you do not pay if you do not receive the order.

Email [email protected] with your order number and tracking if something goes wrong.

International parcels ship from our India warehouse.

If we verify that your order was lost or held at customs, we send a free replacement. That is one original shipment plus up to two reshipments — three attempts in total.

If all three attempts fail, we refund 100% of what you paid.

Sit tight and let us handle the reship. That is the International guarantee.

When Domestic shipping from within Australia, the UK, or the US is available for your order, you get Guaranteed Delivery.

If you do not receive the order, you do not pay — we make it right so you are not left covering a parcel that never arrives.

Contact [email protected] with your order number and tracking and we will resolve it under Guaranteed Delivery.

Email us at [email protected] with your order number and tracking.

International: once we verify a customs hold, we reship under the 1 original + 2 reshipments rule (three attempts total), then refund if every attempt fails.

Domestic AU/UK/US: Guaranteed Delivery applies — you do not pay if you do not receive the order.

We can usually confirm a customs seizure within about 7 days of the parcel arriving in-country (per tracking).

Sometimes confirmation takes longer. At the latest, we treat a parcel as lost if one calendar month has passed since the last tracking update — even if it might still surface later. For example, if the last update was 2 August, we presume loss if there is no further update by 2 September.

International operational clocks (same as Our Shipping — Full Guarantee): stagnant tracking (7 days) — we review the shipment; mandatory reship (21 days) — if tracking stays stagnant for 21 days from its last update, we reship (counts toward the three-attempt cap). The calendar-month rule above remains the latest presume-lost ceiling.

We will not invent a delivery date we cannot keep.

We ship within 24 hours of your order and provide a tracking number within 72 hours.

Domestic orders ship from within Australia, the UK, or the US when that route is available. International orders ship from our India warehouse. Transit time depends on origin and destination — tracking keeps you informed while it moves.